Return Policy

At Twiga Commerce Mall, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 15 days of receipt for a refund or exchange, subject to the terms and conditions outlined in this Return Policy.

Eligibility

To be eligible for a return, your item must meet the following criteria:

1. Unused and in the same condition as received: The item must be unused, undamaged, and in its original packaging.
2. Proof of purchase: You must provide a valid proof of purchase, such as a receipt or order confirmation.
3. Within the return period: The item must be returned within 15 days of receipt.

Non-Returnable Items

Certain types of items are not eligible for return, including:

1. Customized or personalized items: Items that have been customized or personalized cannot be returned unless they are defective or damaged.
2. Perishable goods: Perishable or consumable items such as food, flowers, or personalized products cannot be returned.
3. Gift cards: Gift cards or digital vouchers are non-returnable and non-refundable.

Return Process

To initiate a return, please follow these steps:

1. Contact us: Email our customer support team at support@twigacommerce.com to request a return authorization and instructions on how to return the item.
2. Packaging: Pack the item securely in its original packaging, if possible, and include any accessories, manuals, or documentation that came with the product.
3. Shipping: Ship the item back to us using a trackable shipping method. You will be responsible for the cost of return shipping, unless the item is defective or damaged.
4. Refund or exchange: Once we receive and inspect the returned item, we will process your refund or exchange within 15 days. Refunds will be issued to the original payment method used for the purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue and provide a replacement, exchange, or refund as appropriate.

Cancellation Policy

Orders may be canceled within [number] hours of placement, provided that they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, and the return policy will apply.

Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, please contact us at support@twigacommerce.com.